By Lindah Kiyeng
AAR Insurance has been ranked the top insurer in Kenya in settlement of claims in the non-liability general insurance category.
According to the Insurance Regulatory Authority (IRA) data for the second half of 2017, AAR Insurance took the coveted position after it settled 86.3 per cent of the 256,661 claims and rejected 1,778 claims it was handling during the same period.It also recognized for settling 81.4 percent of its claims in the first quarter of 2017.
AAR Insurance attributed this success to the efficiency of the IT system they deployed in 2014 and re-engineered last year.
AAR Insurance Managing Director Caroline Munene said, “The company was leveraging on technology to improve its efficiency in claim settlement to cater to the requirements of its customers in their time of distress.Our Ksh100 million investment in a new IT system is beginning to pay off. We hope to continue providing a better experience to our customers through the new web-based system that allows for faster processing of claims as well as the turnaround time for enrolling new customers.”
Ms. Munene added, “AAR Insurance is continuously re-engineering the claims management process to provide faster solutions to its customers and the firm’s goal is to further improve claim settlement to an average of about 95 per cent of total claims by end of 2018 as a way of fulfilling client satisfaction and improving service.’
She concluded that they hope the system will continue to bring convenience preventing any delays when serving customers since transactions can now be completed at any branch countrywide without having to send documents to the head office.
AAR started operating in 1984 in evacuation of Medical and accident casualties by road and air. As its membership increased it evolved into two independent companies: AAR Healthcare limited which provided quality and affordable medical services through its clinic network, and AAR Insurance limited which offers a wide range of medical and non – medical insurance products.
Today AAR Insurance has over 120,000 customers and 10 branches countrywide.